Frequently Asked Questions

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What are the visiting hours?

We recommend visiting from 8 am until 8 pm-after that time we lock our doors as most residents are asleep. You are welcome to visit 24 hours a day, but please call in advance for after-hours visits to ensure access.

How do I find out about recreational programs provided for the resident?

We strive to create social and individualized programs to match the capabilities and needs of each resident. Specific programs include: dice & card games, bingo, church and bible study, resident council, outings, happy hour, stretching, crafts, entertainment/music, gardening, hand massages/manicures, hymn sing, volunteer opportunities for residents, and many others.

A monthly calendar is given to each resident and the daily programs are posted in the dining room. We always welcome friends and family to visit and attend our programs.

How is the laundry done? Can family members take laundry home?

Should you wish to have your laundry washed by us, please notify the front office upon admission. Subsequently, if a family/caregiver is going to take care of the laundry at home, please let the nursing station know your plans. Staff will place a sign on the closet door notifying our housekeeping staff to leave the clothing for family pick up. We request that family provide a hamper for clothes and pick it up twice a week.

All personal clothing is washed in an industrial washing machine at a temperature of 180 degrees. Make sure your loved ones’ clothing is appropriate for washing and drying in these hot temperatures. Avoid bringing clothing that requires cold or warm water, special care, or is subject to damage and fading. All clothing must be labeled-please bring clothes to a staff member to have it labeled.

What articles of clothing should we bring?

We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed and entered into the residents’ personal inventory log upon admission. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash in the facility.

Is there a limit to the number of people who can visit at one time?

Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of three people in a resident room at one time.

Is there any private space available to use?

You may reserve one of the community areas for any special events (birthday, holidays, meals) with notice.

Can we bring a family pet to the facility?

We would love for your family pet to come to visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should be current on all vaccinations. A copy of a list of current vaccinations must be given to the Recreation Director.

How often will a physician or health professional visit?

Physicians generally see residents upon admission and once every 60 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require physicians to visit more often. Check with our nursing staff for further information.

Can I take my loved one home for a visit?

Residents may have a leave of absence only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign the LOA (leave of absence) book, located in the nurse’s office in the dining room.

Can my loved one receive mail?

Mail is delivered to residents personally on a daily basis except for weekends and holidays.

Field Crest Care Center
Attn: ___________________ Room No. _____
318 2nd 8t NE
Hayfield, MN 55940

Consider using our Send a Greeting feature on the website. You can choose from a variety of postcards to fill out and mail to your loved one for a small fee. You may also type an email message and send it to us and we will hand deliver it to your loved one. Our email feature is free of charge.

Is smoking permitted in the facility?

For the safety and welfare of all residents and staff, we are a non-smoking facility.

Where should I park when I come to visit?

There is ample parking in the parking lot with wheelchair access. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped, employees, and physicians.

Can I bring in my loved one’s favorite food?

Consistent with the provision of special diets, always consult with the nursing staff before bringing food to residents. Any food kept in the resident’s room must be in properly sealed containers.

Is there someone who provides haircuts?

Yes, we have a beautician in our facility weekly.

Will my loved one’s room have a television?

All of the rooms feature a free cable television. Feel free to bring in your own television from home. Please consult with our maintenance director to ensure proper placement according to county fire codes.

Will my loved one have telephone access?

All of the rooms feature a telephone hookup. Please inquire about service activation. Feel free to bring in your cell phone.  We also have a resident phone that is available at all times for resident use.  It also has a cordless handset so it can be brought to resident rooms.

Will my loved one have internet access?

WiFi Internet is available for residents.  Contact the Business Office for more information.

Will Medicare cover my stay in the facility?

Residents must have a Medicare card that reads “Hospital Insurance.” They must also be admitted to the facility with a physician order within 30 days of a three consecutive night qualifying inpatient hospital stay. A person must have a skilled need for Medicare to cover stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a daily co-insurance co-pay is required. Your Medicare supplement may help cover this co-insurance, based on a plan. Medicare does not cover skilled nursing fees over 100 days.

Who do I talk to about food preferences? Are there alternate options to each day’s menu?

Upon admission, our Registered Dietitian and/or Food Service Director will interview your loved one regarding food preferences and any special dietary needs. Our own food service personnel prepare all the meals. Special care is taken to serve flavorful and appetizing foods. All menus are developed according to prescribed medical diets ordered by the physicians.

Should you wish for another food item on a particular day’s menu, please make a staff member aware of your request. This information will be passed on to the Food Service Director and they will try their best to accommodate needs.

Our Dietitian and Food Service Director also monitor nutritional status using monthly weights, daily intake records, and relevant lab data. The results of these assessments are discussed at inter-departmental meetings and care conferences.

What do we do if we have personnel concerns?

Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, contact our Social Services Director. They will be able to address any apprehensions you may have regarding any particular staff members.

What is an Ombudsman?

An Ombudsman is an advocate for residents. They are a third party person NOT employed by the facility who comes by the facility periodically to monitor the activities of the facility. They are not able to tell the facility what to do but are able to be a voice for a resident with a concern.

Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?

The Director of Finance in the business office can assist you with all financial and billing questions.

The Social Services Director will guide you through the necessary forms required on admission and review the rules and regulations regarding Medicare, Medicaid, and various insurances.